FAQ

How do I update my order or subscription?

You can access your account through the Customer Portal link that goes out with every email notification regarding your subscription. Or, email us at joulesandwattscoffee@gmail.com and we’ll be happy to update your order or subscription. 

How do I cancel my order or subscription?

You can access your account through the Customer Portal link that goes out with every email notification regarding your subscription. Or, email us at joulesandwattscoffee@gmail.com and we’ll update your account.

How can I pause or skip an order in My subscription?

Email us at joulesandwattscoffee@gmail.com and we’ll be happy to update your order or subscription.

How can I give feedback on my coffee?

Email us at joulesandwattscoffee@gmail.com. We’re excited to hear what you think!

Can I change the email on my account?

You can access your account through the Customer Portal link that goes out with every email notification regarding your subscription. Or, email us at joulesandwattscoffee@gmail.com and we’ll be happy to make any changes to your account. Please include your new email address for us to update it to in the message.

How can I refer a friend and redeem my offer?

Unfortunately we don’t have any fancy referral codes but if you email us at joulesandwattscoffee@gmail.com with your friends name and email address we’ll confirm the first purchase and send you both 1 bag for free!

Do you ship internationally?

Not currently.

How do I unsubscribe from emails?

You can unsubscribe to our emails by clicking on this link and entering your email address. Sorry to see you go!

Can I return my coffee? What is your replacement policy?

We’re happy to replace a product that is believed to be defective.

When will my next coffee arrive?

Please refer to what plan you have. Coffee is roasted fresh every Monday morning and shipped via USPS every Tuesday. Depending on where you are in the country it should take 2-4 days to arrive.

Can I change my shipping address?

Absolutely! Just email us at Joulesandwattscoffee@gmail.com and we’ll be happy to make any adjustments for you.

I just became a subscriber! When will I be charged?

If you just subscribed, you’ll be charged right away for the plan that you subscribed to. Your card will then be charged on the same day of every month. That is, if you subscribed on May 24 your first charge will be that day and the following will be June 24 then july 24, etc.

What happens if my payment is declined?

If a payment is declined you will receive an email notifying you of the declined payment.

Why are my ship dates inconsistent with my frequency?

Maybe a Sunday or a Holiday pushed delivery back a day. Always feel free to reach out to us at joulesandwattscoffee@gmail.com if you have any questions.

How long does USPS take to ship?

2 – 4 days

When does my next coffee ship?

One time purchases of coffees go out the day following payment processing. Subscriptions go out on Tuesdays. You’ll always receive an email notifying you that we are about to withdraw payment. Please email us if you have any other questions! joulesandwattscoffee@gmail.com

Can I track my coffee?

Yes! A tracking number will be sent to your email upon shipping fulfillment.

Not getting anything? We’d love to get to the bottom of it. Please email us at joulesandwattscoffee@gmail.com